Central Reservations Associate - Remote

Central Pacific Reservations Associate

Responsibilities:

- Reply to emails and assist customers with reservations, inquiries, and changes
- Provide exceptional customer service by addressing customer concerns and resolving issues
- Utilize email systems and reservation software to process bookings and manage customer information
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure smooth operations and guest satisfaction
- Handle guest requests and special accommodations in a timely and professional manner
- Ability to work overtime as needed, weekends and holidays

Skills:

- Excellent communication skills
- Proficiency in English
- Knowledge of hospitality management principles and practices
- Familiarity with hotel operations and guest services
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Experience with hotel property management system preferred (Opera V5, Opera Cloud, Room Master)
- Experience with Salesforce preferred
- Ability to work independently, multitask and prioritize tasks in a fast-paced environment
- Ability to troubleshoot computer issues, must have own home office setup (computer will be provided)

Join our team and be part of a dynamic organization. As a Central Pacific Reservations Associate, you will play a crucial role in providing exceptional customer service to our guests. You will be responsible for handling reservations, assisting customers with inquiries, and ensuring their satisfaction for their upcoming stay.

We are looking for individuals who possess excellent communication skills. Experience in hospitality management, reservations or front desk operations is highly desirable. The ability to multitask, prioritize tasks, and work effectively under pressure is essential for success in this role.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements associated with the role.