IT Associate

Suisan is seeking a hard working individual to joing our IT team. We’ll get you up to speed and working quickly with our hands on training. We’re seeking enthusiastic individuals who are eager to learn and willing to work independently and as part of a great team! 

Benefits:

• Consistent hours Monday through Friday with this Full-Time opportunity.
• Health, Vision, Dental, Short-Term Disability, Life Insurance, and 401k for those who qualify.
• Vacation Pay, Sick Pay, Holiday Pay, Floating Holiday pay for those who qualify.
• Employee Referral Bonus Program! Refer your friends to our opportunities.

Responsibilities:

• Provide technical support to end-users, including troubleshooting hardware and software issues.
• Help train users on new systems and software, ensuring they can effectively use the technology.
• Assist in the installation, configuration, and maintenance of computer systems and networks.
• Monitor and maintain computer systems and networks to ensure optimal performance.
• Respond to service requests and incidents in a timely manner.
• Document and track issues using a ticketing system.
• Assist with the setup and deployment of new hardware and software.
• Collaborate with team members to resolve technical problems and improve IT processes.
• Participate in IT projects and initiatives as needed.
• Generate scheduled reports.

Qualifications:

• Basic understanding of computer hardware, software, and networking principles.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Customer-focused attitude with a commitment to providing excellent service.

• Experience with Windows and/or Mac operating systems.
• Experience with IOS and/or android devices and operating systems.
• Familiarity with common IT tools and software (e.g., Microsoft Office, remote desktop applications).
• Basic knowledge of cybersecurity principles.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Suisan is committed to a safe and drug-free work environment.

This job posting covers the general job duties for our IT associate position and does not imply that these are the only tasks required. The Susian Team will answer any questions you have regarding the above during the interview process.